Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

We offer the following flat rate tiers to the Lower 48 states on orders over $25.00. We will ship via UPS Ground, FedEx Ground/Home Delivery, or Postal Service Priority Mail.

Which payment methods are accepted in the Online Shop?

Credit card (Amex, Master Charge, Visa), PayPal or check

When paying by check your order will not be shipped till payment has been received.

How long will delivery take?

Most orders are shipped within 72 hours Monday – Friday. Some orders may take up to two weeks. 

Depending on the area you live allow up to 4 days travel time once you item is shipped.

How secure is shopping in the Online Shop? Is my data protected?

We implement a variety of security measures to maintain the safety of your personal information when you submit a request, place an order, or enter, submit, or access your personal information.

These security measures include SSL (Secure Sockets Layered) technology to ensure that your information is fully encrypted and sent across the Internet securely.

All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our vendor Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, financials, etc.) will not be stored on our servers. Only a transaction ID that does not contain any confidential information.

What exactly happens after ordering?

After you place, your order you should receive a confirmation e-mail showing you what was ordered and total cost.

After payment is received, we start the pick and packing processes. This involves selecting your item from inventory, checking to make sure it is in the condition advertised and available. Once packed and a shipping label is created, you will receive a second e-mail telling you your order was shipped along with a tracking number.

On some rare occasions, our database will show an item is in stock when it is not. When this happens, we will e-mail you, letting you know you can either have a full refund or wait for the item to become available if that is an option. However, with military surplus, that usually not the case.

Do I receive an invoice for my order?

After you place, your order you should receive a confirmation e-mail showing you what was ordered and total cost.

Send us an email

If you still have a question send us an e-mail

support@niedbalskioutfitters.com