How To Return an Item
Brand name items that are new may be returned for a replacement or a complete refund if found to be defective only. Surplus or generic items (marked Unissued, New/Surplus, or Used) may be returned for replacement if the item is found defective. You must request an RMA within fourteen (14) days from receiving the product.
1. E-mail RMA@NiedbalskiOutfitters.com to request a refund or exchange and we will assign you a tracking #.
2. Mail your returned item to:
Returns Department Tracking #
120 State Ave NE #1407
Olympia, WA 98506
3. Include in your package a signed letter stating the reason for your return and the original receipt.
Some items cannot be returned if they are opened or custom designed. All custom designed apparel and knives cannot be returned for any reason. All sales are final on these items. New merchandise that has been worn, used, or altered will not be accepted for return or exchange. Surplus items may be returned for replacement only if the item is found to be defective. Surplus items are checked carefully before shipping to ensure they are in acceptable condition. Some Surplus items will show wear and tear but will still be in serviceable condition unless otherwise stated in the product description. Please read the descriptions before ordering.
Returns are subject to a 15% restocking fee unless otherwise instructed. There are no refunds for the original shipping and handling fees. These fees will be deducted from your refund total.
If your brand name clothing item is in like-new condition, you may exchange your clothing item for a different size. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.
All new brand name products, unless otherwise stated, are covered by their respective manufacturer’s warranties. Within fourteen (14) days, we will repair or replace, at our sole discretion, any product that is deemed defective. After 14 days, the manufacturer’s warranty process must be followed. There are no warranties on New/Surplus or Used items.